Thanks to their negligence, I broke down 50 miles from home, had to be towed into a dealership, and spent several hundred dollars because of their incompetence. The manager Alec was disrespectful, and although I was told that the owner Jeff Ward had agreed to make it right, they have not done so. I've reported to the BBB, and I am pursuing other options. Run fast and far. They are proven to be incompetent, and I believe that they are untrustworthy. They've lost another loyal customer...business must be good if the can afford to blow off long time customers.
Avoid this place!!
----- They did attempt to make it right about three weeks later. I will give them credit for that...but the incident did occur, and nothing will change that.
These guys almost caused my wife's engine to blow up by not putting the correct amount of oil into the motor when they changed it. Took it to another garage closer to home when the oil light came on in her rig and the mechanic found 1 1/2 quarts of oil in it. I asked them to compensate for the oil and Mike got rude and said it was impossible for them to make a mistake. The mechanic who looked at the car said there are NO OIL LEAKS AND IS NOT BURNING OILso this is not a mechanical issue. Go elsewhere and protect your car, these guys are careless and just lost two loyal customers who have gone to this same location for years with no problems. We will not be back!
If I could give zero stars I would. I had my oil changed here and they neglected to tighten the oil plug. If I hadn't noticed oil leaking and checked tightened it I would have undoubtedly lost the plug, oil, and motor on my trip home.
Also, figuring they couldn't mess up a safety inspection I was once again proven wrong. They put the wrong name on the form, and marked it a gas vehicle when its a diesel then wouldn't correct their mistake without charging me another $12.
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Valvoline Express Care is a US Car Repair based in Marshfield, Missouri. Valvoline Express Care is located at 424 W Jackson St, Marshfield, MO 65706, USA.
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